Guest Communication Templates Every New Orleans STR Host Needs
Save hours every week with these proven message templates for booking confirmations, check-in instructions, mid-stay check-ins, and checkout reminders — written for New Orleans short-term rental hosts.
Guest Communication Templates Every New Orleans STR Host Needs
Fast, clear, friendly communication is one of the highest-leverage things a short-term rental host can do. Guests who feel informed and cared for leave better reviews, ask fewer frantic questions at midnight, and are far less likely to escalate small issues into formal complaints.
The problem is that writing the same messages over and over — for every booking, every check-in, every checkout — eats time you don't have. The solution is a library of templates you can personalize in seconds and send with confidence.
Here are the core messages every New Orleans STR host should have ready.
1. Booking Confirmation
Send this within minutes of a new reservation. It sets the tone and reassures guests they made a great choice.
Subject / Message Preview: Your New Orleans stay is confirmed — here's what to expect
Hi [Guest Name],
Welcome, and thank you for booking! We're so excited to host you in New Orleans.
Your stay: [Check-in Date] → [Checkout Date] Property: [Property Name / Address]
A few things to know right away:
- Check-in is at [Time]. Early check-in may be available — just ask closer to your arrival date.
- Checkout is at [Time]. Late checkout is sometimes possible depending on the schedule.
- I'll send detailed check-in instructions 48 hours before your arrival.
In the meantime, feel free to message me with any questions. New Orleans has a lot going on — I'm happy to share local tips once you get closer to your trip.
Looking forward to hosting you! [Your Name]
Why it works: It confirms the key details, sets expectations on timing, and opens the door for questions — all without overwhelming the guest with information they don't need yet.
2. Pre-Arrival Message (48 Hours Before Check-In)
This is the most important message you'll send. Guests are packing, planning, and anxious about logistics. Give them everything they need in one place.
Hi [Guest Name],
Your New Orleans stay is just two days away — here's everything you need for a smooth arrival.
Address: [Full Address] Check-in time: [Time] Access: [Door code / lockbox instructions / key pickup details] Parking: [Parking instructions — street, garage, or private] WiFi: Network: [Name] | Password: [Password]
A few things to know about the property:
- [Any quirks — e.g., "The front door sticks slightly; push firmly after entering the code."]
- [Trash / recycling day if relevant]
- [Noise ordinance or quiet hours if applicable]
My number: [Phone] — text or call anytime.
Quick local tips:
- Nearest grocery: [Store Name, distance]
- Best coffee nearby: [Name]
- Parking tip: [Any local parking advice]
Can't wait to welcome you to the city. Safe travels! [Your Name]
Pro tip for New Orleans hosts: Always include a note about the neighborhood's noise level, especially if you're in the French Quarter or Marigny. Guests who know what to expect don't leave noise complaints in reviews.
3. Day-of Check-In Message
Send this on the morning of check-in. It's brief — just a warm welcome and a reminder that you're available.
Good morning [Guest Name]!
Today's the day — welcome to New Orleans! 🎶
Just a quick reminder: check-in is at [Time] and the address is [Address]. Everything should be ready for you.
If you run into any issues getting in or settling in, text me at [Phone] and I'll sort it out right away.
Enjoy the city — it's going to be a great trip. [Your Name]
4. Mid-Stay Check-In (Day 2 or 3 of Longer Stays)
For stays of 3+ nights, a brief mid-stay check-in dramatically reduces the chance of a surprise negative review. Guests who have a small issue but never mention it often save it for the review. This message gives them a low-pressure way to raise concerns while you can still fix them.
Hi [Guest Name],
Hope you're having a wonderful time in New Orleans! Just checking in to make sure everything is comfortable at the property.
Is there anything you need or anything I can help with? Happy to share restaurant recommendations, event tips, or anything else that would make your stay better.
Enjoy the rest of your trip! [Your Name]
What to watch for: If a guest mentions something — a broken item, a noise issue, a missing supply — respond immediately and resolve it. A fast response to a mid-stay concern almost always turns into a positive review mention.
5. Checkout Reminder (Night Before Departure)
Send this the evening before checkout. Keep it friendly, not transactional.
Hi [Guest Name],
Just a quick note — checkout is tomorrow at [Time].
A few things before you go:
- Please leave the key / lock the door using [instructions]
- No need to strip the beds or do dishes — our team handles that
- If you have any trash, please leave it in [location]
It's been a pleasure hosting you in New Orleans. If you have a moment after your stay, a review on Airbnb would mean the world to us — and I'll be leaving you a glowing one as well.
Safe travels, and we hope to see you back in the city soon! [Your Name]
Note on review requests: Airbnb's algorithm rewards hosts who receive reviews quickly after checkout. Mentioning it the night before — while the stay is still fresh — is more effective than waiting until after they've left.
6. Post-Checkout Thank You
Send this within a few hours of checkout, after you've confirmed the property is in good shape.
Hi [Guest Name],
Thank you so much for staying with us — it was a pleasure hosting you!
I've left you a 5-star review. If you have a moment to share your experience on Airbnb, we'd really appreciate it. Your feedback helps us keep improving and helps other travelers find a great place to stay in New Orleans.
Hope to host you again on your next visit to the city. Take care! [Your Name]
Building Your Template Library
The six messages above cover the full guest lifecycle. To make them work for you:
- Save them in your platform's saved messages / quick replies — Airbnb, VRBO, and Guesty all support this
- Personalize the first line for each guest — using their name and a detail from their booking (traveling with family, celebrating an anniversary) takes 10 seconds and makes the message feel human
- Review and update seasonally — your check-in instructions for Jazz Fest week should mention parking differently than a quiet January stay
Consistent, warm communication is one of the few things that costs nothing and pays back in reviews, repeat bookings, and fewer 2 a.m. texts. Build the library once and let it work for you.
Need help keeping your property guest-ready between every stay? NILMIRA LIVING handles cleaning, restocking, and turnover coordination so your property is always ready when guests arrive.
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